Frequently Asked Questions (FAQ)
The information contained on this page is intended to be a guide for guests, based on questions we are often asked. All information is correct at time of publishing. If you have any further queries or if you are unsure of anything please do not hesitate to contact reception on 051 878 203 or email email@example.com
Page Last Updated: 05/10/20
How much is the ferry?
The ferry is included in the island facilities fee, so there is no direct charge for guests and visitors.
How often does the ferry run?
The ferry is a 24-hour service. It runs daily to the following schedule:
7.00am – 12am midnight: Every 15 minutes on the quarter hour. (i.e. 7.00am, 7.15am, 7.30am, 7.45am, 8am etc.)
12am midnight – 7.00am: On demand, please phone the ferry directly. You will find the number on a sign both sides of the river.
How long does the ferry take to cross?
The ferry is a maximum 4 minute crossing depending on the tide.
Can I bring a car on the ferry?
The ferry can cater for both cars and foot passengers. Please contact Reception directly for buses, as some buses may have difficulty crossing depending on the tidal times.
Can I park on the Island?
Yes, there is free parking for cars on the island – in the main Castle guest carpark, the Golf Clubhouse carpark and outside each of the self-catering lodges.
I’m not staying on the Island, can I just go for a walk on the grounds?
We are a private resort and our facilities are reserved for Island guests such as residents of the Castle Hotel and Lodges, members and visitors of the golf course, and guests dining on the island.
Are dogs allowed on the Island?
The Island is home to a varied ecosystem with a large amount of wildlife such as deer, so we do not encourage dogs as they can pose a danger to our wildlife. However, we have a small number of lodges which are pet-friendly and in this case dogs must be kept on a leash at all times. Please contact Reception prior to booking for more information.
What time is check-in and check-out?
The Castle check-in time is 3.00pm and check-out is 12.00pm.
For the self-catering lodges, check-in is at 4.00pm and check-out is at 11.00am.
What time is breakfast in the Castle?
Breakfast is included with Castle rooms and is served from 7.30am to 10.30am daily.
Lodge guests are welcome to avail of breakfast in the Castle at an additional charge, subject to availability.
Do you have room service?
Room service is available for the Castle, please contact reception prior to arrival for more information.
Are children allowed at the Castle?
Yes children are allowed at the Castle and also to dine, however they must be strictly supervised at all times.
Is there anything interesting to do nearby?
Yes, the Island is located just minutes drive from Waterford City Centre. You can enjoy many activities such as the Waterford Greenway, House of Waterford Crystal, UNESCO Copper Coast, Mount Congreve Gardens and more.
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